Archive for August, 2008

Let Everyone in on the Launch

Thursday, August 7th, 2008

Sourced from Service Untitled
Before you introduce a new product or service, it goes through a lengthy design process and rigorous testing. You spend untold hours on a marketing strategy, getting everything just right. Launch day comes, though, and you realize you forgot something: Nobody told your customer-service department about the company’s latest and greatest offering [...]