Customer Service

Let Everyone in on the Launch

Thursday, August 7th, 2008

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Before you introduce a new product or service, it goes through a lengthy design process and rigorous testing. You spend untold hours on a marketing strategy, getting everything just right. Launch day comes, though, and you realize you forgot something: Nobody told your customer-service department about the company’s latest and greatest offering [...]

Customer Service 101

Thursday, March 6th, 2008

Customers don’t care about your problems. They want a product or service delivered as promised, not an excuse for why it didn’t happen. And be prepared for indifference if your idea of small talk includes personal anecdotes about kids with the flu or a flat tyre on the way to work. Remember, they’re your customers, [...]